Your Safety is Our Priority
RidesPool is committed to creating a safe ridesharing community. Learn how we protect our users and what you can do to stay safe.
How We Keep You Safe
Driver Verification
All drivers must upload and verify their driver's license before posting rides.
- Valid driver's license required
- Manual verification process
- Document authentication
Ratings & Reviews
Our community-driven rating system helps you make informed decisions.
- Transparent driver ratings
- Verified reviews from riders
- Report suspicious behavior
Vehicle Information
Know exactly what vehicle you're getting into before you book.
- Make, model, color, and year
- Vehicle photos
- License plate number
Safety Tips for Passengers
Before Booking
- • Check the driver's rating and read reviews from other passengers
- • Look at vehicle photos and verify they match the description
- • Review the driver's profile and ride history
- • Trust your instincts - if something feels off, don't book
Communicate Safely
- • Message the driver via WhatsApp to confirm details before the ride
- • Share trip details with a friend or family member
- • Confirm the vehicle matches the description (color, make, model)
- • Ask the driver to confirm your name before getting in
During the Ride
- • Sit in the back seat and wear your seatbelt
- • Keep your phone charged and accessible
- • Stay alert - avoid falling asleep or using headphones at full volume
- • If you feel unsafe, ask the driver to stop in a public, well-lit area
After the Ride
- • Leave an honest review to help other passengers
- • Report any safety concerns or inappropriate behavior immediately
- • Check for personal belongings before exiting
- • Wait until you're in a safe location before ending communication
Safety Tips for Drivers
Before the Ride
- Ensure your vehicle is clean, safe, and well-maintained
- Confirm passenger details via WhatsApp before pickup
- Share your trip route with a trusted contact
- Trust your instincts - you can cancel if you feel unsafe
During the Ride
- Lock doors and remind passengers to wear seatbelts
- Follow traffic laws and drive safely
- Maintain professional boundaries with passengers
- If a passenger makes you uncomfortable, end the ride in a public place
Report Safety Concerns
If you experience or witness any safety issues, report them immediately.
🚨 Emergency During a Ride
Call 911 immediately if you're in immediate danger. Your safety comes first.
📧 Report to RidesPool
Email: safety@ridespool.com
Include: Date, time, driver/passenger name, ride details, and description of the incident. We investigate all reports within 24 hours.
⚠️ What to Report
- • Unsafe driving behavior
- • Harassment or inappropriate conduct
- • Discrimination
- • Vehicle safety concerns
- • Fraudulent activity
- • Any behavior that makes you feel unsafe
Questions About Safety?
Our support team is here to help answer any safety-related questions.