Contact Us
We're here to help! Reach out to our support team.
Get in Touch
Response Time
We typically respond within 24 hours on business days
Our Office
Location
Toronto, Ontario
Canada
Serving all of Canada
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Email support available 24/7
🚨 Emergency Safety Issues
For urgent safety concerns during a ride, contact local authorities first (911), then email safety@ridespool.com immediately.
Before You Contact Us
Check our FAQ page - you might find your answer faster!
Common Questions
- • How to create an account
- • Booking and cancellations
- • Payment methods
Driver Help
- • Posting rides
- • Vehicle verification
- • Pricing guidance
Safety & Security
- • Safety guidelines
- • Account security
- • Reporting issues
💡 Tips for Faster Support
- • Include your registered email address
- • Provide ride or booking IDs if applicable
- • Attach screenshots if describing a technical issue
- • Be as detailed as possible about your concern
- • Check your spam folder for our replies